Very

How to Contact Very: A Comprehensive Guide

Very is a popular online retailer in the UK, offering everything from fashion and electronics to homeware and appliances. Whether you have a question about your order, want to track your delivery, or need help with a return, Very provides multiple ways to get in touch. This guide will walk you through the best methods to contact Very and resolve common issues quickly and efficiently.

1. Why You Might Need to Contact Very

Customers often contact Very for various reasons, including:

  • Order Inquiries
    • Checking order status or delivery timelines.
    • Amending orders or updating delivery addresses.
  • Returns and Refunds
    • Initiating returns for unwanted or faulty products.
    • Tracking the progress of refunds or exchanges.
  • Billing and Payments
    • Understanding payment plans or dealing with missed payments.
    • Updating payment methods in your online account.
  • Account Management
    • Changing personal details like your address or email.
    • Managing credit accounts or checking credit limits.
  • Technical Support
    • Addressing website glitches or account login issues.
  • Complaints and Feedback
    • Reporting service or product concerns.
    • Sharing suggestions for improving the shopping experience.

2. Using the Very Website

The Very website is designed to help customers manage most shopping and account needs without needing to contact customer service directly.

Key Online Services

  1. My Account
    • Go to www.very.co.uk and log in.
    • Check order history, track deliveries, and manage personal details.
  2. Help & FAQs
    • Access the Help & My Account section for answers about returns, deliveries, payment options, and more.
    • Browse guides on specific topics, like sizing or warranty information.
  3. Returns Portal
    • Arrange returns directly via the website.
    • Print return labels or create collection requests.

When to Use the Website

  • For quick tasks like tracking an order, starting a return, or updating account details.
  • To see if your question is already answered in the FAQs before contacting support.

3. Calling Very Customer Service

If your issue is complex or you prefer to speak with someone directly, calling Very is often the quickest way.

Contact Numbers

  • Customer Service: 0800 092 3355 (UK)
    • This line typically handles queries about orders, returns, and account details.

(Check Very’s website for updated numbers or lines dedicated to specific queries like credit accounts.)

Hours of Operation

  • Monday to Friday: 8 AM – 6 PM
  • Saturday: 9 AM – 4 PM
  • Sunday: Closed

(Operating hours may vary during holidays—verify on the website if unsure.)

Tips for Calling

  • Have your account number or order reference ready.
  • Note any previous reference numbers for ongoing issues.
  • Calling during off-peak hours (early mornings or late afternoons) can help reduce wait times.

4. Live Chat

Very offers a live chat function on their website for quick, text-based queries.

How to Access Live Chat

  1. Visit www.very.co.uk.
  2. Go to the Help & My Account section.
  3. Look for a “Chat Now” option if an agent is available.

(Live chat availability may depend on the time of day and the nature of your query.)

When to Use Live Chat

  • For straightforward questions about orders, refunds, or website navigation.
  • If you’re unable to make a phone call but still want real-time assistance.

5. Contacting Very via Social Media

Very is active on social media platforms, which can be useful for updates or quick interactions.

Social Media Channels

  • Twitter: @verynetwork – Tweet or DM for brief inquiries or general updates.
  • Facebook: Very Facebook page – You can message them privately about basic concerns.

Tips for Social Media

  • Avoid sharing sensitive information (like order numbers or personal details) publicly.
  • Use direct messages if you need to provide specific account/order info.
  • Social media is better for quick queries or status updates; more complex issues might require a phone call or email.

6. Returning Items and Tracking Refunds

Very has a user-friendly returns process that allows customers to manage returns online.

How to Return an Item

  1. Log In to Your Account
    • Go to Order History and select the item you want to return.
  2. Choose a Return Method
    • Opt for collection or drop-off services. Print labels if required.
  3. Track Your Return
    • Check the status in your account. Very will notify you once the return is processed.

Refund Timelines

  • Refunds usually appear within 3–5 working days after the returned item is received and processed.
  • If you paid by credit account, the amount is credited back to your Very account.

7. Complaints and Escalations

If you’re dissatisfied with Very’s service or a product, you can file a complaint.

How to File a Complaint

  1. Contact Customer Service
    • Call 0800 092 3355 or use Live Chat to explain the issue.
    • Ask for a complaint reference number.
  2. Submit an Official Complaint
    • If unresolved, consider emailing or sending a letter to Very’s customer relations team.
    • Provide your order details, account info, and a clear description of the issue.
  3. External Resolution
    • If Very cannot resolve your complaint satisfactorily, you may contact agencies like the Financial Ombudsman Service for credit-related disputes or consumer protection organizations for product concerns.

8. Common Issues and Solutions

Order Not Delivered

  • Check your order status online or through the Very app.
  • If the estimated delivery date has passed, contact Very for an update.

Missing or Damaged Items

  • Take photos of any damage.
  • Initiate a return or exchange through your account.
  • Contact customer service if you need help with compensation or replacements.

Payment Problems

  • If a payment is declined or missing, verify your bank details.
  • Call Very if the issue persists, especially if you see unrecognized charges.

Account Login Issues

  • Use the “Forgot Password” option on the login page.
  • Clear your browser cache or try a different browser if the website is unresponsive.

Credit Account Queries

  • Check your credit limit and payment schedule in your My Account section.
  • Contact Very if you need to discuss a payment plan or increase in credit limit.

9. Conclusion

Very provides multiple customer support channels to ensure your shopping experience is smooth and hassle-free. Whether you prefer the convenience of the self-service website, the immediacy of a phone call, or the quick touch of social media, you have various options to address your order, billing, and account concerns. By keeping essential details at hand—like order numbers, account info, and previous communication references—you can speed up the resolution process. With this guide, you’ll be well-equipped to handle any issue that arises and make the most of your shopping experience at Very.

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